Topic 04 · Digitalisation and bureaucracy

How many trips to the counter could become a click?

We compare Romania's digital public services with those of other EU countries, using the European Commission's indicators, and estimate the time citizens lose at the counter.

Analyses

5 min · updated 15 October 2026Only 24% of Romanians used any public service online in 2025, practically unchanged from 2023Romania has the lowest rate of use of digital public services in the whole European Union, and the gap with the European average has widened, not narrowed.